Effective Date: 18th May, 2026
Company Name: Prime Personal Concierge LLC
Website: www.primeconcierge.co
Welcome to Prime Personal Concierge. By accessing or using our website, submitting a request, or using any of our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.
Quick Navigation
- Overview of Services
- Eligibility
- Client Responsibilities
- Pricing & Payments
- Third-Party Services
- Cancellations & Refunds
- Privacy & Confidentiality
- Intellectual Property
- Acceptable Use
- Service Availability
- Disclaimers
- Limitation of Liability
- Indemnification
- Termination
- Changes to These Terms
- Governing Law
- Contact Information
Quick Navigation
- Overview of Services
- Eligibility
- Client Responsibilities
- Pricing & Payments
- Third-Party Services
- Cancellations & Refunds
- Privacy & Confidentiality
- Intellectual Property
- Acceptable Use
- Service Availability
- Disclaimers
- Limitation of Liability
- Indemnification
- Termination
- Changes to These Terms
- Governing Law
- Contact Information
1. Overview of Services
Prime Personal Concierge provides personalized lifestyle and concierge services, which may include errands, travel planning, scheduling support, research, coordination, and other related non-medical assistance as requested by the client. We reserve the right to determine the scope, timing, and feasibility of each request based on availability and service capacity.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our website or services, you confirm that you have the legal authority to enter into this agreement. You agree to provide accurate, current, and complete information when communicating with us or placing a service request.
3. Client Responsibilities
You agree to use our services lawfully and respectfully. You are responsible for providing clear instructions, timely responses, and any information necessary for us to complete your request. You must not request services that are illegal, harmful, fraudulent, defamatory, abusive, or otherwise prohibited by law.
4. Pricing and Payments
Service fees are based on the type, complexity, urgency, and time required for each request. Where applicable, pricing will be disclosed before work begins, and any third-party costs will be billed separately or added to your total with prior notice. Payment must be made using approved payment methods and may be required in advance for certain services.
5. Third-Party Services
Some requests may involve third-party vendors, including travel providers, delivery companies, venues, retailers, or other external service providers. We are not responsible for the actions, policies, availability, pricing, or performance of any third party. Any agreement you enter into with a third party is solely between you and that third party.
6. Cancellations and Refunds
Cancellations should be made as early as possible. If work has already begun, fees for time, planning, purchases, or coordination may remain non-refundable. Refunds, if applicable, are granted at our discretion and will depend on the stage of service delivery and any costs already incurred.
7. Privacy and Confidentiality
We respect your privacy and handle your personal information in accordance with our Privacy Policy. Client information is used only for legitimate business purposes related to service delivery, communication, payment processing, and internal recordkeeping. We take reasonable measures to protect confidential information, but no online system can be guaranteed to be completely secure.
8. Intellectual Property
All content on our website, including text, logos, graphics, branding, and design elements, is owned by or licensed to Prime Personal Concierge and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
9. Acceptable Use
You agree not to misuse our website or services in any way that could damage, disrupt, or interfere with our business operations or other users. This includes attempting unauthorized access, submitting false information, using the site for unlawful purposes, or engaging in abusive or deceptive conduct.
10. Service Availability
We strive to provide reliable and timely support, but we do not guarantee uninterrupted website access or service availability at all times. Service completion times may vary depending on request complexity, client responsiveness, vendor availability, and external conditions beyond our control.
11. Disclaimers
Our services are provided on an “as is” and “as available” basis. While we aim to deliver excellent service, we do not guarantee specific results, outcomes, or third-party performance. We are not responsible for delays, losses, or issues caused by inaccurate client information, third-party failures, or events outside our reasonable control.
12. Limitation of Liability
To the fullest extent permitted by law, Prime Personal Concierge shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Prime Personal Concierge, its owners, employees, and contractors from any claims, losses, liabilities, damages, and expenses arising from your misuse of our services, your violation of these Terms, or your infringement of any third-party rights.
14. Termination
We reserve the right to refuse service, suspend access, or terminate any service relationship at our discretion if we believe these Terms have been violated or if continued service would be inappropriate. You may also discontinue use of our services at any time, subject to any outstanding fees or commitments.
15. Changes to These Terms
We may update these Terms from time to time to reflect operational, legal, or regulatory changes. When changes are posted, the updated version will take effect immediately unless otherwise stated. Your continued use of our website or services after any update means you accept the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Florida, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be handled in the appropriate courts or through another agreed dispute-resolution process.
17. Contact Information
If you have questions about these Terms, please contact us at:
Prime Personal Concierge
Email: admin@primeconcierge.co
Website: www.primeconcierge.co