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Frequently Asked Questions
What are your business hours?
Our standard operating hours are Tuesdays to Saturdays, 9:00 AM to 6:00 PM. However, we offer flexible and after-hours support for priority or pre-scheduled requests.
How do I get started?
Simply reach out via our contact form or email to discuss your needs. We will guide you through the onboarding process and recommend the best service options.
What types of tasks can you handle?
We handle a wide range of lifestyle and concierge tasks, including errands, travel planning, home coordination, and personalized requests.
What are your rates?
Our rates vary depending on the nature, complexity, and duration of the service requested. We provide transparent, customized pricing upon consultation to ensure you only pay for what you need.
How do you handle your clients' privacy?
Client confidentiality is a top priority. All personal information and requests are handled with strict discretion, and we never share client details with third parties without consent. Please read our privacy policy to see how your information is handled.
Do you offer discounts?
Yes, we offer tailored packages and occasional promotions for recurring clients or bundled services. Please contact us to learn about current offers.
Do you offer ongoing or subscription services?
Yes, we provide ongoing concierge support through customized plans designed to fit your lifestyle and schedule.
What about third-party services?
When requested, we can help coordinate and manage trusted third-party service providers on your behalf. However, all services performed by independent vendors, and any agreements, fees, or service outcomes remain between you and the provider.
What is your cancellation policy?
We kindly request at least 48 hours’ notice for cancellations or rescheduling whenever possible. Cancellations made within 48 hours of a scheduled service may be subject to a cancellation fee, particularly for services that involve planning, reservations, vendor coordination, or non-refundable expenses incurred on your behalf.
Can I purchase services for someone else?
Absolutely. Our services make excellent gifts for family, friends, or colleagues, and we can tailor the experience to suit the recipient’s needs.
How do payments work?
Payments are processed securely and can be made via approved payment methods. Details will be shared during service confirmation.
How quickly can you fulfill a request?
Turnaround time depends on the nature of the request, but we strive to respond promptly and execute tasks efficiently, including same-day support where possible.