Introduction
Prime Personal Concierge (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, or use our services.
By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how your information is handled.
Data Collection
We may collect personal and non-personal information from you in various ways, including when you visit our website, submit a contact form, subscribe to our email list, request a service, or communicate with us directly.
The information we may collect includes:
- Your name.
- Email address.
- Phone number.
- Billing and payment information.
- Service preferences and request details.
- Delivery, travel, or location information relevant to the service requested.
- Any other information you choose to provide voluntarily.
Use of Data
We use your information to:
- Respond to inquiries and service requests.
- Provide and manage concierge services.
- Process payments and issue invoices.
- Communicate updates, confirmations, and service-related notices.
- Send newsletters, offers, or promotional emails where permitted.
- Improve our website, services, and customer experience.
- Maintain internal records and business operations.
- Comply with legal or regulatory obligations.
Sharing Your Information
We do not sell your personal information. We may share your information only when necessary to perform requested services or operate our business.
This may include sharing information with:
- Trusted third-party service providers.
- Payment processors.
- Delivery or logistics partners.
- Travel, booking, or reservation vendors.
- Legal, accounting, or compliance advisors as needed.
Privacy & Confidentiality
Client privacy is a core part of our service. We handle all personal and service-related information with discretion and care.
We take reasonable steps to protect your information from unauthorized access, disclosure, misuse, alteration, or destruction. While we use appropriate safeguards, no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure.
Email Subscriptions & Marketing
If you subscribe to our emails, we may send you curated lifestyle insights, service updates, and promotional content. You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We will not send promotional emails without appropriate consent, where required by law.
Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve functionality, analyze website traffic, and personalize your browsing experience.
Cookies help us understand how visitors use our site and allow us to improve performance. You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Withdraw consent for marketing communications.
- Object to or restrict certain data processing activities.
Data Retention
We keep personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
When information is no longer needed, we will securely delete, anonymize, or archive it in accordance with our retention practices and applicable law.
Third-Party Services
Our website or services may rely on third-party platforms for payment processing, scheduling, email delivery, analytics, or other business functions. These third parties may have their own privacy policies governing how they handle your information.
We encourage you to review the privacy practices of any third-party service you interact with through our website or services.
Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
If we become aware that we have collected information from a child inappropriately, we will take steps to delete it promptly.
Changes & Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Prime Personal Concierge
Email: admin@primeconcierge.co
Website: www.primeconcierge.co